General Crisis Intervention Hotlines

Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.

 

Services

A support line staffed by a team of mental health counsellors who provide individualized support counselling, system navigation, and customized information and education to caregivers, and individuals living with chronic mental illness.

Counsellor support includes:

A 24/7 free and confidential crisis line that offers emotional support and assistance to survivors of Canada's Residential Schools.

The phoneline for the Indian Residential School Survivors crisis support.

A national phone line that offers crisis support and other support services for Black youth in Canada.

A toll-free phone line that provides national crisis support and other support services for Black youth in Canada.

Free and confidential helpline that provides professional counselling, information and referrals for mental health, addictions and well-being to post-secondary students in Ontario.  Operates in partnership with Kids Help Phone, ConnexOntario, Ontario 211, and Ontario Centre of Excellence for Chil

Kids Help Phone Location. There is no physical location for this service.  Provides national call, text and live chat counselling services for youth.  Services are free, anonymous and confidential.  Professional counsellors are available 24/7 for support. 

National call, text and live chat counselling services for youth.  Services are free, anonymous and confidential.  Professional counsellors are available 24/7 for support, information and referrals. 

Phoneline and online chat website providing crisis support to Indigenous women in need.

Offers culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or online chat.

Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year

Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year

Confidential telephone support and crisis intervention. Provides referrals to local community supports and inpatient programs including the Good Shepherd Barrett Centre for Crisis Support.

The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Subscribe to General Crisis Intervention Hotlines