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Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures. 

Includes:

Provides legal services to low income seniors living in the community in their own homes or in group living arrangements such as retirement homes, boarding homes and long term care facilities.

Services include:

A 24-hour emergency shelter providing beds for youth between 16 and 21 years of age. It provides programming and support to youth in the following manner:

A centre for at-risk youth residing within the community who are between 16 and 21 years of age, providing access to a number of support services and programs to assist them in remaining housed, diverting them from homelessness and street involvem

Provides information about and administers provincial tax laws and benefits for the Hamilton region. Available by appointment only.