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Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures. 

Includes:

Provides programs and services for individuals in Niagara, Hamilton, Haldimand, Norfolk and Brant living with Autism Spectrum Disorders (ASD) and their families.

A shared-ride taxi service between the HSR and local taxi providers. This service is offered in parts of Glanbrook (routes 20, 27, 35, and 44) and Stoney Creek (routes 2, 55, and 55A) where buses do not currently provide service.