Regulates the rights and responsibilities of landlords and tenants in residential properties.
- Responds to complaints about offences under the Residential Tenancies Act.
- Investigates complaints up to prosecution.
- Receives complaints and investigates maintenance issues where there are no municipal standards.
Complaints may be made to this Unit, or to the Landlord and Tenant Board, or to both. (Complaints requiring a repayment order must be made to the Landlord and Tenant Board.)
Organizations that offer this Service
Sites that offer this Service
Sunday:
Closed
Monday:
8:30-17:00
Tuesday:
8:30-17:00
Wednesday:
8:30-17:00
Thursday:
8:30-17:00
Friday:
8:30-17:00
Saturday:
Closed
Work: 416-585-7214
Toll-Free Number: 1-888-772-9277
119 King St W, Hamilton, ON L8P 4Y7, Canada
Eligibility
Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units.
Areas Served
Hamilton
Fees
Fee
None
Languages
English
Application Instructions
Phone with the following information:
- name and contact information (anonymous complaints are not accepted)
- name and contact information of the landlord or tenant being complained about
- details of the complaint, for example the date and what happened
- supporting documentation, for example notice of entry or relevant emails
Classifications
Last Full Update
June 26, 2025