Medical Information Services

Programs that provide information about specific health and health-related topics including diseases and conditions, birth control, alcohol and drug abuse, mental health, safety and other similar topics that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are 811 or similar services that, in addition to answering medical questions, help callers determine if they are experiencing a medical emergency and need immediate treatment.



Provides a free, confidential helpline that provides information, support, and community referrals to Canadians affected by eating disorders.

These supports are also available via email and via Instant Chat through the website.

Website and Phoneline of the National Eating Disorder Information Centre. Operates the National Eating Disorder Helpline.

A telephone line answered by Public Health Nurses to provide information and assistance for expectant parents and families with children up to 6 years of age, on various health topics including:

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week. Telehealth Ontario is only offered over the phone.

A website that offers information related to sexual health, reproductive health and STIs. It offers a searchable database for local sexual health clinics in Ontario and a live chat / phone line.

Sponsored by Public Health Ontario. 

A toll-free number and website to connect with an information specialist who can answer questions about cancer and its impacts on life and health.

Online/Telephone support for City of Hamilton's Public Health Services.

A free, confidential telephone service which provides health advice or general health information from a registered nurse.

In emergency situations a person should always call 911.

An online service of Hamilton Health Sciences, St. Joseph's Healthcare, and McMaster University designed to aid individuals and families in navigating the health related services in the city of Hamilton.

Provides information to callers regarding tobacco control legislation, such as local smoking by-laws and the provincial Smoke-Free Ontario Act and on smoking cessation programs and services.

Confidential phone counselling with a Public Health Nurse regarding safer sex, abstinence, birth control, sexually transmitted infections, HIV/AIDS and clinic services available. After hours, the Sexual Health Info Line Ontario phone service and e-chat are available.

Subscribe to Medical Information Services