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Substance Use Disorder Service Provider Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing or certification; incompetence of staff; cleanliness, safety and adequacy of facilities and equipment; treatment of clients; breaches of confidentiality; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide services for people who have substance use disorders which may include education/prevention services, DUI offender programs, substance use disorder assessment, detoxification, inpatient treatment, supportive services or transitional residential services.

Trade Associations

Organizations whose members are individuals and companies in the same trade or industry who have affiliated for the purpose of advancing common interests, taking united action on common problems, exchanging ideas and ensuring that the industry grows and prospers. Trade associations lobby for legislation that advances industry interests; establish standards and guidelines that strengthen the field; provide information about issues which affect the industry and a forum for discussion and action where necessary; research and disseminate industry statistics; provide websites, directories, newsletters or other vehicles where members can advertise their products and services; and/or host national or international trade exhibitions, showcases and product presentations, trade missions and other promotional activities. Some trade associations have buying consortiums; negotiate discounts on related services; and offer liability, health, disability, business and other insurance to members.

Rehabilitative/Habilitative Medicine Associations

Organizations whose members are physical therapists, occupational therapists, speech and language therapists, respiratory therapists and other rehabilitation professionals who have affiliated for the purpose of promoting mutual interests, participating in professional seminars and conferences, networking with their peers, subscribing to medical journals and other publications, and taking advantage of other opportunities for continuing professional development. Rehabilitation personnel provide treatment services for people with disabilities, disorders and injuries to relieve pain, develop or restore function, prevent muscular deconditioning and maintain maximum performance. Many rehabilitative medicine associations set standards regarding the qualifications and performance of members, accept and investigate complaints from the public regarding the practices of members and maintain referral services through which residents who require rehabilitation services are referred to members.

Fuel Storage Tank Removal/Replacement Programs

Programs that provide assistance for homeowners who need to remove old fuel storage tanks that are creating a potential source of soil or water contamination; or properly close (abandon) tanks located on their property that are no longer required. A proper abandonment procedure involves pumping out remaining fuel, confirming that there has been no leakage, cleaning the tank, and filling the tank with an approved filler, or removing it entirely. The program may also help people retrofit or replace fuel storage tanks that are in poor condition, and may clean up contaminated sites, when required. Included are programs that handle the removal/abandonment and/or retrofit or replacement directly; and those that provide grants or loans to help pay for the service.

Electronic Communication Problem Reporting

Programs that accept reports and attempt to resolve technical problems that interfere with a consumer's ability to communicate with or access governmental or nonprofit agencies or other organizations in the community via telephone, fax, email, Internet websites, bulletin boards or other electronic systems that are used to communicate or post information.

Mortgage Delinquency and Default Counselling

Programs that provide assistance for people who are unable to make their mortgage payments and at risk of losing their homes through foreclosure or who are already in the foreclosure process. Services may include information about the foreclosure process, legal timelines and how to contact and negotiate with a lender; assessment of the homeowner's financial situation and development of a plan to address homeownership and financial issues; in-depth financial counselling regarding foreclosure avoidance options and/or options that involve leaving the home; advocacy with lenders, when necessary; and referrals to foreclosure prevention resources. Also included are programs that provide mediation services to negotiate a compromise between the individual and the financial institution that holds their mortgage in order to avoid foreclosure.

Medical Care Expense Assistance

Programs that pay the hospital bills, doctor bills, rehabilitation service bills, laboratory expenses or other health care expenses of people who are unable to obtain necessary health care without assistance. Also included are programs that provide vouchers which enable eligible individuals to obtain medical care. Medical bill payment assistance programs may have age, income, disability, need or other eligibility requirements.

Animal Husbandry Programs

Programs that provide information, technical assistance and support regarding the selection, breeding, care and marketing of livestock for individuals or commercial establishments including farms, ranches, dairies, stockyards and feedlots that are engaged in keeping, grazing, feeding and/or selling cattle, hogs, sheep, goats and other small farm animals.

Cybercrime Reporting

ograms that provide a hotline or other mechanisms that people can use to anonymously report cases in which computers, laptops, tablets, mobile phones or other personal devices have been or are being used to commit a crime such as distribution of child pornography; cyberstalking or harassment; unauthorized interception of communications; intellectual property violations; or illegally accessing other computer systems to alter, destroy or steal data; intercept and disclose confidential information; plant spyware, ransomware or other forms of malware; launch denial of service attacks; or engage in phishing or smshing, financial theft or other activities that are illegal