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Individuals who plan, direct, coordinate and supervise the delivery of medical and health services in hospitals, clinics, managed care organizations, public health agencies, nursing facilities, home health care agencies, a variety of community care facilities for older adults and/or people with disabilities (e.g., adult residential care homes, assisted living facilities, CCRCs or intermediate care facilities for people with developmental disabilities), and other similar establishments. Included are specialists who are in charge of specific clinical departments or services and generalists who manage or help to manage an entire facility or health care system.

Programs that help people obtain, complete and/or file official forms, certificates, documents, applications or other paperwork that is required to apply for benefits or services, initiate or respond to legal action or to officially handle or document the occurrence of a transaction; that help people acquire copies of official documents on file elsewhere; or that review legal documentation an individual has received to help explain its meaning.

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing or certification; incompetence of staff; cleanliness, safety and adequacy of facilities and equipment; treatment of clients; breaches of confidentiality; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide services for people who have substance use disorders which may include education/prevention services, DUI offender programs, substance use disorder assessment, detoxification, inpatient treatment, supportive services or transitional residential services.

Organizations whose members are physical therapists, occupational therapists, speech and language therapists, respiratory therapists and other rehabilitation professionals who have affiliated for the purpose of promoting mutual interests, participating in professional seminars and conferences, networking with their peers, subscribing to medical journals and other publications, and taking advantage of other opportunities for continuing professional development. Rehabilitation personnel provide treatment services for people with disabilities, disorders and injuries to relieve pain, develop or restore function, prevent muscular deconditioning and maintain maximum performance. Many rehabilitative medicine associations set standards regarding the qualifications and performance of members, accept and investigate complaints from the public regarding the practices of members and maintain referral services through which residents who require rehabilitation services are referred to members.

Programs that provide assistance for homeowners who need to remove old fuel storage tanks that are creating a potential source of soil or water contamination; or properly close (abandon) tanks located on their property that are no longer required. A proper abandonment procedure involves pumping out remaining fuel, confirming that there has been no leakage, cleaning the tank, and filling the tank with an approved filler, or removing it entirely. The program may also help people retrofit or replace fuel storage tanks that are in poor condition, and may clean up contaminated sites, when required. Included are programs that handle the removal/abandonment and/or retrofit or replacement directly; and those that provide grants or loans to help pay for the service.

Programs that accept reports and attempt to resolve technical problems that interfere with a consumer's ability to communicate with or access governmental or nonprofit agencies or other organizations in the community via telephone, fax, email, Internet websites, bulletin boards or other electronic systems that are used to communicate or post information.

Programs that pay the hospital bills, doctor bills, rehabilitation service bills, laboratory expenses or other health care expenses of people who are unable to obtain necessary health care without assistance. Also included are programs that provide vouchers which enable eligible individuals to obtain medical care. Medical bill payment assistance programs may have age, income, disability, need or other eligibility requirements.

Programs that provide information, technical assistance and support regarding the selection, breeding, care and marketing of livestock for individuals or commercial establishments including farms, ranches, dairies, stockyards and feedlots that are engaged in keeping, grazing, feeding and/or selling cattle, hogs, sheep, goats and other small farm animals.