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Adult Residential Facility Licensing

Programs that establish and enforce health, safety and program standards for group residences for older adults and adults with disabilities including adult foster homes, group homes, adult residential care homes, assisted living facilities, continuing care retirement communities, semi-independent living residences for adults with disabilities and other similar facilities where licensing requirements apply; review applications for licences; issue or deny licences; inspect facilities for compliance with requirements; and revoke licences or bring disciplinary action for noncompliance.

Substance Use Disorder Service Provider Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing or certification; incompetence of staff; cleanliness, safety and adequacy of facilities and equipment; treatment of clients; breaches of confidentiality; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide services for people who have substance use disorders which may include education/prevention services, DUI offender programs, substance use disorder assessment, detoxification, inpatient treatment, supportive services or transitional residential services.

Computer and Related Technology Classes

Programs that provide instruction for individuals of all ages who want to learn about or perfect their skills in operating, programming and/or utilizing computers and computer-related hardware for specific home and business applications including word processing, spreadsheet development, presentation development, database management, electronic publishing, image processing and Internet access. Included are introductory classes for people unfamiliar with computers and the Internet that help participants develop basic computer literacy skills and courses that focus on the knowledge and skills needed to use particular software applications or accomplish other computer-related tasks. Also included are programs that provide instruction in the use of related technology such as PDA's and smartphones; and those that help participants understand and take full advantage of Internet tools broadly known as "social media" that enable people to create and share on the Internet content which may include text, images, video, audio and multimedia communications or other emerging applications that can be accessed via the computer. Classes may focus on publishing tools such as blogs, video logs (vlogs), photo sharing, podcasting (audio stories broadcast from the Web or downloaded to a computer or portable media players) or wikis (collaboratively edited web pages); or introduce participants to social media in general.

Provides information about and administers provincial tax laws and benefits for the Hamilton region. Available by appointment only.