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Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.

Programs that establish and enforce health, safety and program standards for group residences for older adults and adults with disabilities including adult foster homes, group homes, adult residential care homes, assisted living facilities, continuing care retirement communities, semi-independent living residences for adults with disabilities and other similar facilities where licensing requirements apply; review applications for licences; issue or deny licences; inspect facilities for compliance with requirements; and revoke licences or bring disciplinary action for noncompliance.

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing or certification; incompetence of staff; cleanliness, safety and adequacy of facilities and equipment; treatment of clients; breaches of confidentiality; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide services for people who have substance use disorders which may include education/prevention services, DUI offender programs, substance use disorder assessment, detoxification, inpatient treatment, supportive services or transitional residential services.

Programs that provide instruction for individuals of all ages who want to learn about or perfect their skills in using computers, computer-related hardware and specific home and business applications including word processing, spreadsheet development, presentation development, database management, electronic publishing and image processing. Included are both introductory classes for people unfamiliar with computers and the Internet and more advanced courses, as well as programs that provide instruction in the use of related technology such as smartphones and social media. Instruction may focus on publishing tools such as blogs, video logs (vlogs), photo sharing, podcasting or wikis.