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Provides emergency shelter services and overnight accommodation for homeless men in Hamilton. Services also include meals and laundry, as well as case management and referrals to community resources. 

Offers text message and web chat support for women experiencing abuse and homelessness. Provides confidential emotional support, practical advice, safety planning, and referrals to other local services.

Answers questions relating to street parking, municipal car parks, and parking control. Sells permits for street and municipal lot parking.

Coordinates residential and industrial growth in the city of Hamilton. Includes zoning and bylaw, environmental assessments, heritage review process, and neighbourhood planning.

Information about city snow clearing and icing prevention programs along with tips for drivers and pedestrians. Does not respond to complaints about private property such as driveways or private parking lots not being cleared.  

Provides companionship and support to help seniors or persons with disabilities remain independent in their homes. This programs aims to enrich the social interaction of individuals by connecting them to the community and other helpful resources.

Provides education on hearing loss, tinnitus, and hearing aid technology to individuals who are deaf or hard of hearing, as well as free hearing tests for clients aged 50+. Also offers sales of hearing aids, batteries, and hearing protection.

Representing business and business interests of Stoney Creek and promoting the community through collaboration with other city agencies. Maintains a directory of Stoney Creek businesses.