The Red Book of Hamilton

Behavioural Supports Ontario

Long-Term Care Home Mobile Team, Hamilton

Areas Served Hamilton (City of)
HoursMon-Sun 24 hours
AccessibilityNot Applicable
Agency Type Regional Government
905-627-3541 ext 2125
Toll Free:
905-972-8338 Hamilton (COAST) * All emergencies call 911

A mobile team made up of Registered Nurses, Registered Practical Nurses and Personal Support Workers available to long-term care homes. The team is trained and experienced to serve residents through episodes of responsive behaviours.

The team will:

support and work with long-term care home staff to complete assessments and screening tools

collaborate with residents, their families and care team members to develop and implement strategies to meet resident needs

work with other organizations to help residents transition to and from their long-term care home

share knowledge to enhance staff capacity to serve residents


Older adults residing in a Long-Term Care Home with cognitive impairments due to mental health problems, addictions, dementia, or other neurological conditions who exhibit or are at risk of exhibiting responsive or challenging behaviours such as aggression, wandering, physical resistance and agitation.


Referral for service is made through the Long-Term Care Home