Ontario. Office of the Ombudsman of Ontario

Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures


Provincial ministries, Crown corporations, tribunals, agencies, board and commissions

Ontario universities and school boards

Child Protection Services (handled by Ontario Child and Youth Unit)

French language services

Municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto)

Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, hospitals, long-term care homes, or the private sector.

Operates as an office of the provincial legislature, independent of the government and political parties.

483 Bay St 10th Floor, South Tower
Toronto, ON
M5G 2C9
Hours: Mon-Fri 9 am-4:30 pm
Phone: 416-586-3300
Toll Free: 1-800-263-1830
TTY: 1-866-411-4211


Open to Ontario public


Complaints may be made in writing, by email or via the website, by telephone, in person or by fax.


None - Free and confidential.


Fully Accessible


English; French; Interpretive Services

Primary Contact Person

Barbara Finlay, Deputy Ombudsman

Areas Served


Agency Type

Provincial Government