Provides information about and administers provincial tax laws and benefits for the Hamilton region. Available by appointment only.
Aging/Long Term Care Facility Associations
Organizations whose members are facilities that have affiliated for the purpose of promoting mutual interests and improving the quality, accessibility and affordability of senior/disability-related housing and long-term care through a program of advocacy, education, information and leadership. Members may include nonprofit and/or for-profit skilled nursing facilities, continuing care retirement communities, senior housing facilities, adult residential care homes, intermediate care facilities for people with developmental disabilities, assisted living facilities and/or other facilities that house and/or care for older adults, people with disabilities and other populations that need a supported living environment. Aging/long-term care facility associations promote activities that improve the health and independence of facility residents; promote coordination and collaboration among members; seek to influence provincial and national long-term care policy through active lobbying at provincial and federal levels; promote public understanding of long-term care issues; provide opportunities for ongoing professional development of staff through conferences and journals; prepare members for changes in long-term care financing and help members become effective advocates for their institutions and profession.
Adult Residential Facility Complaints
Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.
Adult Residential Facility Licensing
Programs that establish and enforce health, safety and program standards for group residences for older adults and adults with disabilities including adult foster homes, group homes, adult residential care homes, assisted living facilities, continuing care retirement communities, semi-independent living residences for adults with disabilities and other similar facilities where licensing requirements apply; review applications for licences; issue or deny licences; inspect facilities for compliance with requirements; and revoke licences or bring disciplinary action for noncompliance.
Substance Use Disorder Service Provider Complaints
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing or certification; incompetence of staff; cleanliness, safety and adequacy of facilities and equipment; treatment of clients; breaches of confidentiality; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide services for people who have substance use disorders which may include education/prevention services, DUI offender programs, substance use disorder assessment, detoxification, inpatient treatment, supportive services or transitional residential services.
Computer Literacy Training Programs
Programs that provide instruction for individuals of all ages who want to learn about or perfect their skills in using computers, computer-related hardware and specific home and business applications including word processing, spreadsheet development, presentation development, database management, electronic publishing and image processing. Included are both introductory classes for people unfamiliar with computers and the Internet and more advanced courses, as well as programs that provide instruction in the use of related technology such as smartphones and social media. Instruction may focus on publishing tools such as blogs, video logs (vlogs), photo sharing, podcasting or wikis.