Seniors Resources and Supports During COVID-19
COVID-19 Resources for Seniors

Support services and resources available for seniors during the COVID-19 pandemic

A Friendly Voice: offering friendly conversation with trained volunteers to older adults who are isolated or experiencing loneliness. For individuals 55 and older. Mon-Sun 8 am-12 midnight, Toll free: 1-855-892-9992.

Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton: Provides education, support, and resources to individuals with Alzheimer's disease and related dementias and to their families. Staff will be available to support clients and partners via phone and videoconference. Please see the website for local office contact information.

Ancaster Community Services, Meals on Wheels Ancaster: Hot noon meals delivered to the homes of elderly, convalescent, disabled persons, or any person in need of a meal and unable to provide for themselves. 24 hours notice required to initiate or cancel.

Shopping 4 Seniors, Ancaster Community ServicesSupports Ancaster Seniors with bi-weekly grocery shops in response to the ongoing COVID-19 pandemic. This is not a 'delivery service' but rather an essential lifeline for those Ancaster seniors who are self-isolating, have limited transportation or have little (to no) assistance. Contact for additional details.

Cable 14: Cable 14 is working with Faith Groups to share services with the Hamilton Community. Videos provided by community organizations will be aired so that their congregations will still be able to participate and connect to their Faith Communities. Please see the website for scheduled organizations, dates and times.

Catholic Family Services of Hamilton, Intensive Case Management for Seniors: Catholic Family Services of Hamilton has placed all face to face services on hold. Counselling support is being offered by phone or video. Please see website for contact information and updates. Mon, Fri 8:30 am 4:30 pm, Tue-Thu 8:30 am-7:30 pm.

Crisis / Hope Line: Providing telephone and intervention to individuals experiencing crisis. Mon-Fri 9 am-4 pm, Crisis line: 905-522-1477, Toll free hotline: 1-855-294-4673.

Ancaster Community Services, Frozen Meals Ancaster: Home-style frozen meals for seniors and those requiring additional nutritional assistance. Delivered to the homes of elderly, convalescent, disabled persons, or any person in need of a meal and unable to provide for themselves.

Ancaster Community Services, Shopping 4 Seniors: Supporting local Ancaster Seniors with bi-weekly grocery shops in response to the ongoing COVID-19 pandemic. Please note this is not a 'delivery service' but rather an essential lifeline for those Ancaster seniors who are self-isolating, have limited transportation or have little (to no) assistance. Please call our office (905-648-6675) for additional details.

Dundas Community Services, Friendly Calling: Friendly callers offer companionship and quality conversations through weekly calls. Clients will also have access to other helpful resources and information. To register for the Friendly Calling program please visit the website here. Information about volunteering as a friendly caller can be found here

HSR, DARTS: DARTS will be providing bus-stop to bus-stop service for HSR customers using wheelchairs, scooters and CNIB card holders allowing these customers to travel without a companion. Please see website for details and instructions.

Glanbrook Community Services, Meals on Wheels (Frozen): Provides healthy, frozen meals to seniors and those requiring additional nutritional assistance. Meals are delivered weekly. Delivery restricted to Glanbrook, Stoney Creek, Hamilton Mountain. See website for ordering information.

Glanbrook Community Services, Meals on Wheels (Hot): Hot, nutritious, three-course meal delivered during the noon hour. Meal includes salad, main course of meat, potato and vegetable and dessert. Specialized meals can be made upon request. Residents of this program must reside in the Binbrook, Mt. Hope or Glanbrook areas. See website for ordering information.

CareMongering offers free delivery of groceries and supplies to individuals who are unable to afford it or unable to travel

Hamilton Police Service, Seniors Support Officer Program: Address issues, concerns and challenges affecting seniors and disabled adults with respect to the law. Information and support is available to seniors, their families or service providers including programs and presentations on a variety of topics (e.g. quality of life issues, frauds and scams, personal/home safety etc). Reports of abuse (physical, financial, psychological or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the Crimes Against Seniors Unit for further investigation. See website for more information or call 905-540-5300 for non-emergency service.

Hamilton Public Library, Takeout service: this service is being offering where members can request physical materials like books, music CDs and DVD movies and television shows through the library card holds system. The requested materials are available for pick up at branches as a contact-less transaction. To access this service: Take Out Services Information

Hamilton Public Library, Book an Appointment: Book an Appointment with library staff to get assistance with library products such as Bibliocommons, library apps, eBooks and online resources, as well as Centre for Equitable Library Access (CELA) applications. You can also get help if you have specific questions about computer classes, supported devices, apps, websites or other online tools. Library staff can also provide assistance with in-depth research questions. Book an appointment here.

Housing Help Centre, Hamilton and Area: The centre is closed to walk-in visits during the pandemic but is offering services virtually. Please contact the centre at 905-526-8100 or visit the website for more information.

Housing Outreach Preventing Eviction of Seniors (HOPES), St. Matthew's House: Program to support seniors experiencing housing insecurity during this time. Please visit the website or call 905-523-5546 ext. 243 for more information.

Joy4All: A hotline to bring joy to those in isolation. Call in and you will be able to choose from a number of pre-recorded options so that you can listen to stories, kind messages, jokes, and more. Toll free: 1-877-569-4255.

McMaster Optimal Aging Portal: An online database of evidence-informed information about all aspects related to aging. Resources can be accessed here.

Ontario Caregiver Helpline, Ontario Caregiver Organization: A website, helpline and chat service that provide caregivers with information and support. Mon-Sun 24 hours; online chat Mon-Fri 7 am-9 pm, Toll free: 1-833-416-2273, for web resources and online chat, visit the website.

Seniors Centre Without Walls: A program that provides free group recreational activities for older adults over the phone. Allows participants to socialize and join in on Trivia, Family Feud, Finish the Lyrics, Brain Games and Fitness Classes. See website for program schedule and more details. To register call 905-973-0891 or email scww@hamilton.ca.

Senior Safety Line, Elder Abuse Prevention Ontario: A free confidential support line for seniors suffering abuse including physical, mental, sexual, financial, and neglect. Mon-Sun 24 hours, Toll free: 1-866-299-1011, Call 911 in emergencies.

Seniors First Response Team, St. Matthew's House: Is actively reaching out to vulnerable, isolated older adults and seniors 55 and older experiencing hunger, homelessness and income insecurity. If you or you know of someone needing help, please call 905-523-5546 x 240. Arrangements will be made for delivery or support to where the person is currently living or staying.

Student-Senior Isolation Prevention Partnership, Mac-Waterloo-Niagara: Program partners volunteers with older adults in the community to provide regular telephone check-ins for social comfort and patient education. Flexible service depending on the schedules of volunteers and older adult participants. Participants should be referred through medical/clinical professionals or community organizations, however, staff can connect with older adults in the community to help with the referral process. Please see the website for more information. Send referrals to the Hamilton program through email: macseniorisolationprevention@gmail.com.

Telehealth Ontario: 24 hours a day, 7 days a week, Toll Free: 1-866-797-0000. Call to speak with a nurse about your healthcare questions.

VON Hamilton, Meals on Wheels: For residents who are unable to attend to their own nutritional needs, but wish to continue living independently in the community. Administration: Mon-Fri 8:30 am-4:30 pm, Delivery of meals: Mon-Fri 11 am-1:30 pm.

YWCA Hamilton Virtual Social and Fitness Programs: Sessions require registration and are held online via Zoom. Please see the website for scheduled programs and times. To register please email Marnie Warman: mwarman@ywcahamilton.org.