Accessible Transportation Services (ATS)

Regular fare collection will resume on July 1, 2020. DARTS will no longer be providing bus-stop to bus-stop service on this date as the Taxi-Scrip program will be reinstated. More details are available online.

Provides access to DARTS accessible transportation and the Taxi Scrip Program for people who are unable to use regular public transit (i.e. HSR buses) due to a disability. Determines eligibility and registers passengers for these accessible programs, and provides customer care.

Note: all HSR fixed-route buses are configured with Accessible Low Floors (ALF). A ramp provides level entry and exit with no steps, accomodating wheelchairs, strollers, scooters etc measuring at or within 30 inches wide and 48 inches long.

ATS ID Cards are available at the ATS Office on Upper James

Support Person ID Card applications go through the ATS Office on Upper James as well. Support Person ID cards are for customers with a permanent or temporary disability who require help when travelling on HSR buses. The card allows you to have a support person take the HSR with you for free. Application requires a Health Care Professional's certification. A confirmation letter with details about how to get your Support Person ID card comes by mail when you are approved.

2200 Upper James St
Mount Hope, ON
L0R 1W0
Hours: Mon-Fri 8:30am-4:30pm
Phone: 905-529-1212


intended for persons with physical or functional disabilities or health conditions who are unable to access fixed-route public transit. Eligibility is considered on a case-by-case basis and is not based on a particular disability, or income level.


ATS application forms available online. Apply by mail to: ATS, P.O. Box 340 Mount Hope, Ontario L0R 1W0; or by fax to: 905-679-7305




Fully Accessible



Areas Served

Hamilton (City of)

Agency Type

Local Government