Medical Information Services

Programs that provide information about specific health and health-related topics including diseases and conditions, birth control, alcohol and drug abuse, mental health, safety and other similar topics that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are 811 or similar services that, in addition to answering medical questions, help callers determine if they are experiencing a medical emergency and need immediate treatment.

 

Services

Website for Health811, providing 24/7 access to health care advice.

Provides a free, confidential helpline that provides information, support, and community referrals to Canadians affected by eating disorders.

These supports are also available via email and live chat through the website.

Website and phone line of the National Eating Disorder Information Centre.

A telephone line answered by Public Health Nurses to provide information and assistance for expectant parents and families with children up to 6 years of age, on various health topics including:

A website that offers information related to sexual health, reproductive health, and STIs. It offers a searchable database for local sexual health clinics in Ontario and a live chat and phone line.

Sponsored by Public Health Ontario. 

Canada-wide bilingual information service provides information about cancer, community resources, and other cancer-related topics to patients, families, general public, and health professionals. Information is available through the phone or online through the Community Services Locator.

Online/Telephone support for City of Hamilton's Public Health Services.

A free, confidential service which provides health advice and general health information from a registered nurse, as well as assistance finding health care providers, symptom assessment tool, and medical library.

In emergency situations a person should always call 911.

An online service of Hamilton Health Sciences, St. Joseph's Healthcare, and McMaster University designed to aid individuals and families in navigating the health related services in the city of Hamilton.

Provides information to callers regarding tobacco control legislation, such as local smoking by-laws and the provincial Smoke-Free Ontario Act, and on smoking cessation programs and services.

Subscribe to Medical Information Services