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Provides information on a full range of social services available from all levels of government, the non-profit sector, the private voluntary sectors, by individuals in the community, and from the business sector. Information is free, confidential, and available to everyone. It is provided by telephone, in person, through correspondence, or on the Internet.

Provides Ontario government services and information.

Under the national Resettlement Assistance Program (RAP), the Government of Canada helps Government-Assisted Refugees (GARs) when they first arrive in Canada by providing direct financial support, and funding the provision of immediate and essential services. Wesley delivers RAP immediate and essential services to clients generally within four to six weeks of arrival in Canada.

These services include:

Assists with replacement of birth certificates. In some cases staff can also help with form completion, provide information and referral relating to government identification, access limited subsidy toward the cost of replacing a birth certificate, and advocate where needed.  A government-issued identification is often a necessary step in accessing health and income-support programs such as OW, ODSP and EI.

The public library system of the City of Hamilton. The library system is an agency of the City of Hamilton but is governed by a board of directors.

It provides a network of 22 branches and two bookmobiles that are hubs for information and culture. Services include book loan, an archive and digital collections, information and referral, and skill development, wellness, and social programs. The library branches also offer computer access, free wifi access and makerspaces.

Provincial/Territorial Government Information Services

Programs that provide information about provincial and territorial government offices and services that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. In some cases, assistance is available to help identify and locate an appropriate office.